External resources for our community

The City of West Torrens acknowledges that from time to time members of the community may require assistance beyond what Council is able to offer, however we are here to help you connect to the services available in the area, and beyond, should you need them.

A great first starting point is Ask Izzy. Ask Izzy is an online directory of services which can be narrowed by location. It includes links to resources and information about housing, food, domestic and family abuse, financial assistance, drug & alcohol addiction, advocacy, finding work and a lot more.

If you have feedback or would like changes noted please contact 8416 6212.

Emergency assistance

Emergency assistance
Provider	Details
Triple Zero	All fires (including house and bushfire) Dangerous or life-threatening situations (Police) Health & medical (Ambulance) Major gas leaks Phone: 000
SES	Serious damage to home Property at risk of flooding Tree fallen on car or home Phone: 132 500

Non-emergency contacts

Non-emergency contacts
Provider	Details
SES Infoline	Phone: 1800 362 361
Police (non-urgent)	Phone: 131 444
Crime Stoppers	Report crime anonymously Phone:1800 333 000
Electricity	Power network faults, emergencies and loss of supply Phone:13 13 66
SA Water	Burst water mains – 1300 650 950 Sewer blockage or overflow – 1300 883 121
Gas Leaks	Phone: 1800 427 532
Health Direct	Free health advice Phone: 1800 022 222
Poisons Information	Phone: 13 11 26

Ageing well

Ageing well
Provider	Details
My Aged Care	For people aged over 65 years needing support to live at home. Phone: 1800 200 422 Carefinder Program (My Aged Care) Supports people who do not have family, friends, a carer or representative to help them access aged care services and supports. Phone: 1800 200 422 Website: My Aged Care
Adult Safeguarding Unit	Free, confidential information, advice and support to protect the rights of adults at risk of abuse, including older people. Phone: 1800 372 310
Aged Rights Advocacy Service (ARAS)	Free, confidential, statewide advocacy service for older people and their representatives. Phone: 1800 700 600
Aged Care Quality and Safety Commission	National regulator of aged care services, protecting the health, safety and wellbeing of older Australians. Phone: 1800 951 822
Carer Gateway	Australian Government program offering free support and services for carers. Monday–Friday, 8am–5pm Phone: 1800 422 737
Catalyst Foundation	Support for vulnerable people and communities at risk of being unable to access services, programs and care needed to live independently. Phone: (08) 8168 8776
COTA SA	Peak body representing the rights, interests and futures of more than 700,000 South Australians aged 50+. Phone: 08 8232 0422
The National Dementia Helpline	Phone: 1800 100 500
Uniting Communities Elder Abuse Unit	Support for people experiencing elder abuse or those concerned about a loved one's safety. Phone: (08) 8202 5960
Abuse in Aged Care Homes – Complaints Investigation Scheme	For concerns about the abuse of someone living in aged care. Phone: 1800 550 552

Child and youth

Child and youth
Provider	Details
Drug & Alcohol Youth Outreach Service – Mission Australia	Assisting young people aged 10–25 with drug and alcohol concerns. Phone: (08) 8417 8100
Kids Helpline	24/7 confidential phone and online counselling for children and young people aged 5–25. Phone: 1800 55 1800
Pregnancy, Birth and Baby Helpline	Information and counselling service. Phone: 1800 882 436
Parentline Australia	Support, counselling and parent education. Phone: 1300 301 300
Child Abuse Report Line (CARL)	For concerns about a child or young person who may be at risk of harm. 24/7 service Phone: 13 14 78
Tresillian Parent’s Help Line	Advice for parents of children aged 0–5 from Child and Family Health Nurses. Phone: 1300 272 736 (7am–11pm)

Community help lines

Community help lines
Provider	Details
Sonder	Providing services to support mental health, alcohol and other drug use, homelessness, disability, employment, Aboriginal health and chronic disease. Phone: (08) 8209 0700
Grief Line	24/7 service providing free counselling support to people experiencing grief and loss. Phone: 1300 845 745
Australian Human Rights Commission	Phone: 1300 656 419

Disability services

Please refer to the Helpful links webpage.

Domestic and family violence and sexual assault

Domestic and family violence and sexual assault
Provider	Details
1800 RESPECT	Confidential information, counselling and support for anyone impacted by sexual, domestic or family violence. 24/7 service Phone: 1800 737 732 Text: 0458 737 732
Domestic Violence Crisis Line (SA)	Phone: 1800 800 098
MensLine Australia	Help to manage conflict and anger, relationship issues and violence in the home. Phone: 1300 789 978
No To Violence (NTV) / Men’s Referral Service	Support for men who are victims or perpetrators of family violence. Referral-based service. 24/7 service Phone: 1300 766 491
Relationships Australia	Support groups and counselling on relationships, and for abusive and abused partners. Phone: 1300 364 277
Women's Information Service	For referrals to domestic violence services and for safety information. Phone: 08 8303 0590
Women's Safety Services SA – Domestic Violence Crisis Line	Supporting anyone affected by violence and abuse in personal relationships, offering crisis counselling, support and referral to safe accommodation. Phone: 1800 800 098 or 1300 782 200
Women's Safety Services SA – Migrant Women's Support Program	Specific support for women of diverse cultural and linguistic backgrounds in unsafe relationships. Phone: 8152 9260
Women’s Domestic Violence Court Assistance Service	Provides legal help across South Australia. Phone: 1800 246 642
SHINE SA	Sexual health services, education, and counselling, including support for survivors. Phone: (08) 8300 5300
Yarrow Place Rape and Sexual Assault Service	Free specialist medical and counselling services for people aged 16+ who have been sexually assaulted. Phone: 1800 817 421
13 YARN	Confidential one-on-one yarning with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter. 24/7 service Phone: 13 92 76
Rainbow Sexual, Domestic and Family Violence Helpline	LGBTQ+ inclusive, trauma-informed 24/7 counselling and support. Phone: 1800 497 212
Qlife – LGBTI Peer Support and Referrals	Support for LGBTIQ+ people wanting to talk about sexuality, gender, bodies, feelings or relationships. 3pm–midnight daily Phone: 1800 184 527
KWY Aboriginal and Torres Strait Islander Family Services	Whole-of-family services supporting the safety of Aboriginal and Torres Strait Islander women and children. Phone: 08 8377 7822
Domestic Violence Disclosure Scheme	Helps people at risk of domestic violence obtain information about their partner or former partner to make informed safety decisions. Phone: 131 444
eSafety Commissioner	Australia’s independent regulator for online safety, helping remove harmful content such as cyberbullying, adult cyber abuse and non-consensual image sharing. Website: www.esafety.gov.au
Safe Kennels RSPCA	Support for families experiencing domestic and family abuse by helping pets reach safety. Phone: 1300 477 722

Drugs, smoking and alcohol

Drugs, smoking and alcohol
Provider	Details
Quitline	Support to quit smoking. Phone: 137 848
Alcohol and Drug Foundation (ADF) / National Alcohol and Other Drug Hotline	Phone: 1800 250 015
Alcohol and Drug Information Service	Phone: 1300 131 340
Family Drug Support	Support for those affected by someone’s alcohol and drug use. 24/7 service Phone: 1300 368 186

Homelessness

Homelessness
Provider	Details
Homelessness Connect SA	Service for information and direct referral to homelessness services. 24/7 service Phone: 1800 003 308
Western Homelessness Service	Information, advocacy, referral needs and risk assessment, tenancy support and case management. Phone: (08) 8440 2110

Legal advice

Legal advice
Provider	Details
Legal Services Commission of SA	Access to free legal information, help applying for legal aid and obtaining legal representation. Phone: 1300 366 424
The Law Society of SA	Assistance with locating legal services and advice in your local area. Phone: (08) 8229 0200
Women’s Legal Service SA	Legal advice and representation for women in South Australia. Phone: 1800 655 037 or (08) 8231 8929

Mental health

Mental health
Provider	Details
Lifeline	Phone: 13 11 14
Beyond Blue	Telephone, online and email counselling, 24/7 service Phone: 1300 224 636
Urgent Mental Health Care Centre	Walk-in service available 24/7 – 215 Grenfell St, Adelaide Phone: (08) 8448 9100
Suicide Call Back Service	24/7 professional telephone and online counselling for anyone affected by suicide. Phone: 1300 659 467
Mental Health Triage Service	Advice and information in a mental health emergency, 24/7 service Phone: 13 14 65
StandBy – Support After Suicide	24/7 support for anyone bereaved or impacted by suicide. Phone: 1300 727 247
Lived Experience Telephone Support Service (LETSS)	Available 5:00 pm – 11:30 pm every night. Phone: 1800 013 755
Headspace	Early intervention mental health services for young people aged 12–25. Phone: 1800 063 267
Nunkuwarrin Yunti	Culturally based health and social and emotional wellbeing services for Aboriginal and Torres Strait Islander communities. Phone: (08) 8406 1600
Thirrili National Indigenous Postvention Service	Emotional and practical support to families impacted by suicide or fatal traumatic incidents. 24/7 service. Phone: 1800 805 801
ASKPEACE – Peace Multicultural Service	Free support services for migrants regardless of visa type. Phone: (08) 8245 8110
MATES in Construction	Mental health support for workers in the construction and trades industry. Phone: 1300 642 111
SANE Helpline	Support for people living with complex mental health issues (e.g. bipolar disorder, schizophrenia, PTSD, personality disorders, intellectual disability, autism, acquired brain injury) and their families. Phone: 1800 187 263
Open Arms	24/7 phone and online counselling for veterans and their families. Phone: 1800 011 046
Regional Access	24/7 telephone and online counselling for people 15+ in regional South Australia. Phone: 1300 032 186

Money, financial assistance and emergency relief

Money, financial assistance and emergency relief
Provider	Details
National Debt Hotline	Phone: 1800 007 007
Gambling Help	Phone: 1800 858 858
Foodbank SA	Australia’s largest food relief organisation. Phone: (08) 8351 1136
The Smith Family	Helping overcome educational inequality caused by poverty. Phone: 1300 326 459
Uniting Care Wesley Bowden (UCWB)	Supporting connected, thriving communities through aged care, NDIS, children & families, mental wellbeing and financial wellbeing services. Phone: (08) 8245 7100
Uniting SA	Services and programs for people experiencing financial difficulties, including emergency assistance, financial counselling and No Interest Loans Scheme (NILS). Phone: (08) 8440 2299
Anglicare SA	Services and programs to support people at all stages of life, including financial counselling and financial wellbeing support. Phone: 1800 759 707