Reporting a bin issue

If your bin was not emptied when put out for collection, phone the Waste Enquiry line on 8159 5064 during office hours Monday to Friday (7am -5:15pm) or email Solo Resource Recovery, Adelaide.ops@solo.com.au.

Missed bins must be reported within 48 hours of the scheduled collection day for a return collection to be arranged.

If your bin is missing click here to complete the online form.

If your bin is damaged click here to complete the online form.

Please fill in the Bins for newly built properties form if you have recently moved into a new property and require new bins. We will review your application to determine whether you are eligible for Council waste services.

If the property is being demolished, contact us on 8416 6333 to arrange for the bins with Council's logo to be collected. They will be returned to the property once it is occupied. Bins with no logo are to remain at the property.

Note: bins are the property of Council and should not be removed if you relocate or sell your home.

Eligible residential properties may apply for an additional waste, recycling or organics bin. Council assess each application individually, based on the property’s circumstances and the reason additional bin capacity is required.

The following service fees apply to each additional bin:

• Waste bin: $72.07 per quarter
•  Recycling bin: $30.89 per quarter
•  Organics bin: $33.49 per quarter.

If Council approves your application, Solo Resource Recovery will establish an account for the additional bin service and arrange delivery. You will pay the quarterly fees directly to Solo Resource Recovery.

Commercial properties are not eligible for Council’s paid additional bin program. Commercial property owners and occupiers must arrange a private waste collection service with a provider of their choice.

If you require an additional bin,  click here to complete the online form.

It is not the responsibility of the council to clean your bin.