Council feedback, comments & complaints

Important information

  • Please do not enter payment information into this form. For payments please use either our online payments or phone the service centre on 8416 6333. 
  • Your name and email address are required. Up to three images or electronic documents can be included.
  • The form below is for general feedback, to report an issue to council please use CityWatch.


Online feedback form

Attachments: three files up to 500KB each can be included
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We welcome your comments, suggestions and complaints about any Council services.

All complaints are dealt with fairly, promptly and confidentially. Once a complaint has been received we will try to resolve it within 10 working days.

Please be assured that your services will not be compromised in any way if you make a complaint or a suggestion for improvement.


Feedback via phone or email

Email the Service Centre or call 8416 6333.


More information

View our Customer Complaints Policy